Yourdata, Business Intelligence
Your privacy is of paramount importance to our organisation! This privacy statement describes the personal data we collect from you and how we use it.
Yourdata – Business Intelligence collects data from you in order to effectively perform and provide you with the best possible service experience.
By interacting with our website, services and notifications, we are able to collect information relating to your IP address, the time of your access, the type of browser you use and your language settings. We also gather information about your operating system, your account activity and the webpages you visit.
Yourdata – Business Intelligence collects data from third parties. We pass on the data we collect when we acquire demographic data from other companies. We may use IP address geolocation services provided by other companies to personalise certain services for your location.
In addition to the data we collect when our website is accessed, certain other information is also supplied to us when you fill in our forms or subscribe to our newsletter.
This data includes:
We are also able to identify each user's activity sector and the area of consultancy they require.
Name and Contact Details
We collect your first and last name, e-mail address, residential address, telephone number and other similar contact details.
We collect details about you, such as your age, gender, country and preferred language.
We collect data on how you interact with our services. This includes details about the features you use, the items you purchase, the webpages you visit and the search terms you enter. This also includes details on the devices and network you use to connect to our services, including your IP address, device identifiers (such as mobile phone IMEI numbers), as well as regional and language settings. It also includes information on the operating system and other software installed on your device, such as product keys. Service performance data and information on problems that have occurred in connection with your experience with particular services are also included.
We collect data on your location which may or may not be accurate.
We gather contents from your files and communications, whenever we provide you with a service.
Messages and Calls
Monitoring and Recording
We collect contents from the messages you send and calls you make, such as during the provision of feedback or product reviews, or questions you ask and information you provide when contacting customer support.
When contacting us for support, we may monitor or record telephone conversations or chat sessions held with our representatives, for example.
If you enter one of our physical stores, our security cameras may capture images of you.
Personal Data Submission
You are obviously able to choose what data we are allowed to collect.
You can refuse any request for personal data. However, should you choose not to supply us with details necessary for the provision of our services (or for providing support), certain features may not be available to you.
Yourdata – Business Intelligence is not responsible for any publicly accessible personal information you choose to publish online. By publishing such information in this way, you accept all risks, responsibility and consequences relating with the information.
We use data to provide and improve our services and perform essential business operations.
This includes running our services, maintaining and improving service performance, as well as the development of new features, investigation and providing support to our customers.
Provision and Improvement
Provide our Services
We use data to carry out your transactions and provide you with our services.
Sometimes, these services include recommendations and customised features that improve usage and productivity, as well as adapting your service experience to your activities, interests and location.
We use the data we collect to communicate with you in a personalised manner.
For instance, we may contact you via e-mail or other means to inform you that a subscription of yours is about to expire, to let you know when security updates become available, to inform you or ask you questions about a service or repair, to invite you to participate in a survey or warn you when it's necessary to take action to keep your account active.
You can also register to receive e-mail subscriptions and choose whether you wish to receive promotional messages or not.
Collection of Information
A cookie is a small data file that we send to your digital device.
Yourdata – Business Intelligence takes measures to protect information against loss, destruction, disclosure, unauthorised access, misuse and alteration.
Although we fight to protect your personal information, Yourdata – Business Intelligence cannot ensure nor guarantee that any information you send us is safe. Any information you send is done so at your own risk.