Privacy Policy

 

Yourdata, Business Intelligence

 

Your privacy is of paramount importance to our organisation! This privacy statement describes the personal data we collect from you and how we use it.

Any contents submitted by you to Yourdata – Business Intelligence becomes public non-personally identifiable information and is subject to this privacy policy.

By accessing our website and using our services, you agree to the collection, transfer, processing, storage, disclosure and other uses of your information described in this Privacy Policy.

Yourdata – Business Intelligence collects data from you in order to effectively perform and provide you with the best possible service experience.

By interacting with our website, services and notifications, we are able to collect information relating to your IP address, the time of your access, the type of browser you use and your language settings. We also gather information about your operating system, your account activity and the webpages you visit.

Yourdata – Business Intelligence uses unique identifiers to measure and analyse trends, allowing us to manage our website and gather information for our database. See Google Analytics' Privacy Policy.

Yourdata – Business Intelligence collects data from third parties. We pass on the data we collect when we acquire demographic data from other companies. We may use IP address geolocation services provided by other companies to personalise certain services for your location.

 

User-Provided Information

In addition to the data we collect when our website is accessed, certain other information is also supplied to us when you fill in our forms or subscribe to our newsletter.

This data includes:

  • Full user name;
  • Telefone number;
  • E-mail address.
  • Other

We are also able to identify each user's activity sector and the area of consultancy they require.

Data Collected

Name and Contact Details

We collect your first and last name, e-mail address, residential address, telephone number and other similar contact details.

Demographic Data

We collect details about you, such as your age, gender, country and preferred language.

Usage Data

We collect data on how you interact with our services. This includes details about the features you use, the items you purchase, the webpages you visit and the search terms you enter. This also includes details on the devices and network you use to connect to our services, including your IP address, device identifiers (such as mobile phone IMEI numbers), as well as regional and language settings. It also includes information on the operating system and other software installed on your device, such as product keys. Service performance data and information on problems that have occurred in connection with your experience with particular services are also included.

 

Location Data

We collect data on your location which may or may not be accurate.

  • Accurate location data could refer to Global Positioning System (GPS) data, as well as data that can be used to identify mobile communications towers and Wi-Fi hotspots that is collected when you activate location-based services and features.
  • Inaccurate location data includes locations determined from your IP address or data that indicates your position with less accuracy, for example, such as a city or postal code.

Contents

We gather contents from your files and communications, whenever we provide you with a service.
Messages and Calls

Monitoring and Recording

We collect contents from the messages you send and calls you make, such as during the provision of feedback or product reviews, or questions you ask and information you provide when contacting customer support.

When contacting us for support, we may monitor or record telephone conversations or chat sessions held with our representatives, for example.

If you enter one of our physical stores, our security cameras may capture images of you.

Personal Data Submission

You are obviously able to choose what data we are allowed to collect.

You can refuse any request for personal data. However, should you choose not to supply us with details necessary for the provision of our services (or for providing support), certain features may not be available to you.

Yourdata – Business Intelligence is not responsible for any publicly accessible personal information you choose to publish online. By publishing such information in this way, you accept all risks, responsibility and consequences relating with the information.

 

PERSONAL DATA

Purpose

Data Collection

  • Drive our business and provide our services;
  • Send out notifications, including promotional messages;
  • Advertise.

Our Services

We use data to provide and improve our services and perform essential business operations.

This includes running our services, maintaining and improving service performance, as well as the development of new features, investigation and providing support to our customers.

Provision and Improvement
Provide our Services

 

Custom Features

We use data to carry out your transactions and provide you with our services.

Sometimes, these services include recommendations and customised features that improve usage and productivity, as well as adapting your service experience to your activities, interests and location.

Personalised Communication

We use the data we collect to communicate with you in a personalised manner.

For instance, we may contact you via e-mail or other means to inform you that a subscription of yours is about to expire, to let you know when security updates become available, to inform you or ask you questions about a service or repair, to invite you to participate in a survey or warn you when it's necessary to take action to keep your account active.

You can also register to receive e-mail subscriptions and choose whether you wish to receive promotional messages or not.

 

Communications

Cookies

Collection of Information

We use cookies to collect information and improve our services.

A cookie is a small data file that we send to your digital device.

  • We may use persistent cookies to save your registered login ID and password to facilitate future logins.
  • We may use session ID cookies to access certain service features in order to better understand how you interact with the service and monitor aggregate usage and web traffic routing.
  • Other

 

Data Protection

Personal Data

Yourdata – Business Intelligence takes measures to protect information against loss, destruction, disclosure, unauthorised access, misuse and alteration.

Although we fight to protect your personal information, Yourdata – Business Intelligence cannot ensure nor guarantee that any information you send us is safe. Any information you send is done so at your own risk.

  • In the event that Yourdata – Business Intelligence is purchased, sold or merged with another company, we reserve the right to transfer or assign information we receive for the change in the control of the company.
  • In the unlikely event of bankruptcy, insolvency, reorganisation, liquidation or general disposals in favour of creditors, Yourdata – Business Intelligence may not be able to control how your personal information gets handled, transferred or used.